Shipping and Delivery Policy
Last updated: 2026-09-23
1. Scope
1.1 This policy explains how we pack, ship and deliver goods ordered from 寧波エアメイ・テクノロジー株式会社 (“we“, “us“) under our Terms and Conditions of Sale.
1.2 It applies to business-to-business (B2B) orders only. If there is any conflict with the Terms and Conditions of Sale, the Terms and Conditions of Sale prevail.
2. Trade terms (Incoterms 2020)
2.1 All shipments are made under Incoterms® 2020.
2.2 Unless the Order Confirmation states otherwise, our default term is FOB Ningbo, China.
| Term | Who arranges main carriage | Who bears freight | Who bears insurance | Who clears export | Who clears import & pays duty |
|---|---|---|---|---|---|
| EXW Ningbo (on request) | Buyer | Buyer | Buyer | Buyer | Buyer |
| FOB Ningbo (default) | Buyer | Buyer | Buyer | Seller | Buyer |
| CFR / CIF | Seller | Seller | Buyer (CIF: Seller, minimum cover) | Seller | Buyer |
| DDP (by quotation only) | Seller | Seller | Seller | Seller | Seller |
2.3 Where you nominate your own freight forwarder, please provide the booking details and forwarder contact at least 7 days before the planned ready date.
2.4 If you do not nominate a forwarder within a reasonable time, we may arrange shipment on your behalf and pass on the actual cost.
3. Lead times
3.1 Lead times start from the later of:
(a) receipt of the agreed deposit in cleared funds; and (b) our receipt of your final written approval of artwork, samples and specifications.
3.2 Indicative lead times:
| Stage | Indicative lead time |
|---|---|
| Sampling | 7–15 business days |
| Mass production — stock items | 15–25 business days |
| Mass production — custom / OEM | 25–35 business days |
| Booking, consolidation and export documentation | 3–10 business days after goods are ready |
3.3 Lead times are estimates. They may extend during peak season (typically August to November), during Chinese public holidays (including Chinese New Year, when factories typically close for 2–4 weeks), and where specifications or artwork change.
3.4 Transit time after dispatch depends on the mode and route and is not controlled by us.
4. Shipping methods
| Mode | Typical transit time (door-to-door, indicative) | Typical use |
|---|---|---|
| Sea freight (FCL) | 25–45 days | Large volumes, best unit cost |
| Sea freight (LCL) | 30–50 days | Smaller volumes sharing a container |
| Air freight | 7–15 days | Urgent, higher value |
| Express courier (DHL / FedEx / UPS) | 3–8 days | Samples, small urgent shipments |
| Rail (China–Europe) | 20–30 days | Selected European destinations |
Transit times are indicative and exclude customs clearance. Actual transit depends on the carrier, route, season and destination customs.
5. Packaging
5.1 Unless agreed otherwise, goods are packed for export in standard export cartons suitable for the chosen mode of transport.
5.2 Where required, we use pallets, moisture protection, corner protection and reinforced cartons. Special packaging requirements must be agreed in writing and may incur additional cost.
5.3 Carton markings follow your instructions where provided, and otherwise carry our standard marks (product code, quantity, carton number, dimensions and weight).
5.4 Please notify us of any carrier-specific or destination-specific packaging requirement (for example labelling, pallet height, or ISPM 15 wood packaging rules) before production is completed.
6. Shipping costs, insurance and surcharges
6.1 Freight, insurance and any surcharges are quoted separately unless a delivered term is agreed. Costs depend on volume, weight, route, mode, season and fuel surcharges.
6.2 Under FOB and EXW, we do not arrange or pay for main-carriage insurance. Under CIF, we arrange minimum cover as required by Incoterms 2020. If you require broader cover, please ask us to quote. This transport insurance is separate from the product liability insurance we arrange for every batch we ship (see our Terms and Conditions of Sale, section 11).
6.3 Where a quoted freight rate changes materially before booking (for example due to carrier rate increases or surcharges), we will notify you and re-quote. A re-quote does not oblige you to proceed.
7. Customs, duties and taxes
7.1 Under EXW, FOB and CIF/CFR the buyer is the importer of record and is responsible for import clearance, customs duties, VAT/GST, sales tax, and any other import charges in the destination country.
7.2 Under DDP (available by separate quotation only), we arrange import clearance and pay applicable duties and taxes, within the scope stated in the quotation.
7.3 You are responsible for providing accurate import documentation, a valid tax/VAT number, and any required licences or product registrations in the destination market.
7.4 Where goods are delayed, stored, returned or destroyed by customs because required information, licences or payments were not provided by you, all resulting costs are borne by you.
7.5 We declare the actual transaction value and accurate goods description. We will not under-declare value or mis-describe goods.
8. Documentation
8.1 We provide the standard export documents for the agreed Incoterm, typically: commercial invoice, packing list, and bill of lading or air waybill.
8.2 On request and where applicable, we can provide: certificate of origin, HS code classification, SGS/ISO certificates, and conformity documentation.
8.3 Certificates requiring legalisation or consular attestation, and any translation services, are arranged on request at your cost.
8.4 HS code classification is provided in good faith for reference. Final classification and duty liability rest with the importer and its customs broker.
9. Partial shipments and consolidation
9.1 We may make partial shipments. Each shipment is treated as a separate delivery and is invoiced and payable accordingly.
9.2 Where you request consolidation with goods from other suppliers, we can arrange it where feasible and will confirm the additional cost.
10. Tracking and delivery status
10.1 After dispatch we provide the carrier name, tracking or bill of lading number, and the planned documentation set.
10.2 You can follow shipment progress using the carrier’s tracking service. For orders placed through our website, tracking information is also published in your account where available.
10.3 We will notify you of material changes to the planned ready date or dispatch date.
11. Risk of loss and title
11.1 Risk in the goods passes to you in accordance with the applicable Incoterm.
11.2 Title passes only when we have received payment in full.
11.3 From the moment risk passes, loss or damage in transit is a matter between you and your carrier or insurer. We will provide reasonable assistance, including shipping documents and photographs, to support a carrier claim.
12. Delays, failed delivery and storage
12.1 We are not liable for delays caused by events beyond our reasonable control (see the force majeure clause in our Terms and Conditions of Sale), or by carrier delays, port congestion, customs inspection, or your failure to provide instructions or documentation.
12.2 If you fail to take delivery, collect the goods, or provide adequate shipping instructions, we may arrange storage at your risk and cost and charge reasonable storage and handling fees.
12.3 Where goods are returned to us because of failed delivery, refusal of the goods, or unpaid duties, you bear the return freight, storage and any re-consignment cost, and any refund is reduced accordingly.
13. Damage or shortage in transit
13.1 Please check the cartons on arrival and, where possible, note any visible damage on the carrier’s delivery record before signing.
13.2 Report any transit damage or shortage to us within 14 days of receipt, with photographs, the carrier’s record, and the quantity affected. See our Refund and Return Policy for the claim process.
13.3 Where insurance was arranged by us under CIF, we will assist with the insurance claim. Where you arranged insurance, the claim is yours to make.
14. Contact
For shipping, documentation or logistics questions:
Email: bsfl@airmeitec.com WhatsApp: +86 159 6804 2509 Telephone: +86 574 56130169
