Refund and Return Policy
Last updated: 2026-09-23
1. Scope and business-only notice
1.1 This Refund and Return Policy applies to all orders placed with 寧波エアメイ・テクノロジー株式会社 (“we“, “us“) for business-to-business (B2B) supply.
1.2 Our website serves business customers only. We do not sell to consumers. If an order is placed by a consumer, we may cancel it and refund the amount paid in full.
1.3 Because our customers buy for commercial resale or manufacturing purposes, statutory consumer “cooling-off” or withdrawal rights (for example, the EU 14-day right of withdrawal, or equivalent rights in other jurisdictions) do not apply to our B2B sales.
1.4 This policy should be read together with our Terms and Conditions of Sale, which contain the binding provisions on claims, inspection and liability. If there is any conflict between this policy and the Terms and Conditions of Sale, the Terms and Conditions of Sale prevail.
2. Summary table
| Situation | Returnable? | Remedy |
|---|---|---|
| Custom / OEM / private-label goods, no quality issue | No | None (produced to your specification) |
| Standard stock goods, no quality issue, unopened | Case by case, at our discretion | Return may be accepted with prior written approval and a restocking fee |
| Goods not matching the agreed specification | Yes | Repair, replacement, credit note or refund |
| Goods damaged in transit | Yes, with carrier evidence | Replacement or credit note; claim handled with carrier |
| Short shipment | Yes | Make-up shipment or credit note |
| Defects covered by the 12-month warranty | Yes | Repair, replacement, credit note or refund |
| Damage from misuse, improper storage or unauthorised modification | No | None |
| Cancellation before production starts | N/A | Deposit refunded, less costs already incurred |
| Cancellation after production starts | Not permitted | You remain liable for costs incurred |
3. Custom, OEM and private-label orders
3.1 Goods manufactured to your specification, artwork, brand or packaging are produced exclusively for you. They cannot be returned or exchanged for non-quality reasons, and cannot be cancelled once artwork is approved and production has started.
3.2 This includes custom colours, custom logos, custom packaging, custom tooling, and goods bearing your trademark.
3.3 If you cancel after production has started, you remain responsible for all costs already incurred, including materials, tooling, labour, packaging and non-recoverable logistics costs. Any deposit paid is applied to those costs first.
3.4 Colour, texture and hand-feel variation within commercially reasonable tolerance — and within the agreed colour reference and specification — is not a defect.
4. Standard stock goods
4.1 For standard, non-customised stock items, we may at our discretion accept a return if:
(a) you request authorisation in writing before returning anything; (b) the goods are unused, in original packaging, and in resalable condition; (c) the request is made within 14 days of delivery; and (d) any applicable restocking fee (typically 10–20%) and return freight are covered by you.
4.2 Never return goods without our prior written authorisation. Unauthorised returns may be refused or returned to you at your cost.
5. Claims period
5.1 You must inspect goods promptly on arrival.
5.2 Please notify us of any shortage, damage, defect or non-conformity within 14 days of receipt. For concealed defects that could not reasonably be found on inspection, notify us within 14 days of discovery and in any event within 6 months of delivery.
5.3 Your notice should include:
- order number and invoice number;
- product code / SKU and quantity affected;
- a clear description of the problem;
- photographs or video showing the issue and the packaging;
- where relevant, the carrier’s damage report or delivery record.
5.4 Claims submitted after these periods may be declined, unless a longer period is mandatory under applicable law.
6. Inspection standard
6.1 Unless otherwise agreed, quality inspection follows AQL 2.5 for major defects and AQL 4.0 for minor defects.
6.2 Where a pre-shipment inspection was carried out and documented by you or your agent, that inspection governs defects within its agreed scope.
6.3 Minor cosmetic variation that does not affect function, safety or the agreed specification is not a defect.
7. Remedies
7.1 Where a valid claim is accepted, we will, at our option:
(a) repair the affected goods; (b) replace the affected goods in the next available production or shipment; (c) issue a credit note for the affected value; or (d) issue a refund for the affected value.
7.2 These remedies are your exclusive remedy for non-conforming goods.
7.3 Where the defect affects only part of a shipment, the remedy applies to the affected quantity only. We are not obliged to accept return of the entire shipment.
8. Who pays for return freight
| Cause | Freight responsibility |
|---|---|
| Our error: wrong item, wrong specification, confirmed defect | We bear reasonable return freight, subject to prior written authorisation |
| Carrier damage: confirmed by carrier report | Handled under the shipping claim; replacement or credit issued |
| Quality dispute resolved in your favour | We bear return freight for the affected quantity |
| Stock return for commercial convenience | You bear all return freight, duties and insurance |
| Goods found conforming after inspection | You bear all freight, inspection and handling costs |
8.1 Please do not use an express or premium service for returns without our written agreement — unauthorised freight costs may not be reimbursed.
8.2 Returned goods must be shipped with the agreed documentation (RMA number, packing list, proforma invoice marked “returned goods”). We are not responsible for customs delays or duties caused by missing or incorrect documentation.
9. Refund method and timing
9.1 Refunds are issued by the same method used for payment, unless we agree otherwise in writing.
9.2 Refunds are processed within 14 business days after the returned goods have been received and inspected, or after the credit note is approved — whichever applies.
9.3 Refunds are made in US dollars (USD). We are not responsible for exchange-rate differences, bank charges or payment-provider fees arising between payment and refund.
9.4 Where payment was made by card or PayPal, the refund is subject to the provider’s own processing timelines. Where payment was made by T/T (including into our WorldFirst collection account), the refund is issued by bank transfer and is subject to the receiving bank’s processing times. We will provide the transaction reference when issuing the refund.
9.5 Taxes, duties, customs charges and import fees already paid to authorities are outside our control and cannot be refunded by us, unless the error was ours and recovery is possible.
10. Cancellation
10.1 Before production starts: you may cancel in writing. We will refund the deposit, less any costs already incurred (for example, artwork preparation, sampling, materials ordered or tooling started).
10.2 After production starts: cancellation is not permitted. You remain liable for costs incurred and for goods already produced to your specification.
10.3 Before shipment for stock items: we may, at our discretion and subject to costs incurred, accept cancellation of unshipped stock orders.
11. Warranty
11.1 Our goods are warranted for 12 months from delivery to conform to the agreed specification and to be free from material defects in materials and workmanship.
11.2 The warranty does not cover consumable wear parts, damage from misuse, improper storage, unauthorised modification, or normal wear and tear.
12. What is not covered
We are not responsible for, and will not accept claims relating to:
- defects caused by your specifications, artwork, design or instructions;
- goods modified, repaired or repackaged by you or a third party without our written consent;
- damage caused by improper transport, storage, handling, installation or use after risk has passed to you;
- normal wear and tear, or consumable parts;
- goods sold by you with claims, labelling or packaging that you added or altered;
- issues arising from your own product claims, market approval or regulatory compliance obligations;
- goods held beyond the claim period.
13. Chargebacks and disputes
13.1 Please contact us before raising a chargeback or payment dispute. Most issues can be resolved faster directly.
13.2 Where a chargeback is raised, we may provide the order confirmation, approved artwork, inspection records, shipping documents and delivery confirmation to the payment provider.
13.3 Where a chargeback is found to be unjustified, you remain liable for the disputed amount and reasonable costs of response.
14. How to start a claim
Send the information in section 5.3 to:
Email: bsfl@airmeitec.com WhatsApp: +86 159 6804 2509
Please mark your message “Return / Claim — Order No. [your order number]“. We will acknowledge your claim and confirm next steps in writing.
15. Changes to this policy
We may update this policy. The version in force at the date of your Order Confirmation applies to that order.
